Account Manager - Dungannon

Summary of Role

The Account Manager will act as the main point of contact for dedicated customer accounts, building strong relationships and ensuring customer requirements are delivered effectively. Working closely with internal teams across commercial, production, NPD, supply chain, logistics and technical, the role will manage account performance, forecasting, product launches and key projects, while ensuring customer standards are met. The role will provide proactive account management and excellent customer service through clear communication, strategic planning and problem solving.

Main tasks and Responsibilities

Main Tasks: (Brief outline and not exhaustive list)

• Manage key customer accounts and build strong relationships.
• Oversee account operations, contracts, systems and performance.
• Coordinate with internal teams to ensure smooth account delivery.
• Ensure customer requirements, standards and compliance are met.
• Manage new product development and launches.
• Support technical, quality and KPI management.
• Provide market, customer and competitor insight.
• Attend customer meetings

Requirements

• GCSEs or equivalent in Maths and English
• Minimum of 2 years’ experience in customer account management or a similar customer facing role
• Excellent verbal and written communication skills, with the ability to communicate effectively with customers at all levels
• Strong administrative and organisational skills, with good proficiency in Microsoft Office, particularly Excel
• Commitment to building strong customer relationships and delivering a high standard of service

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